FAQS

Q. What areas of Australia do you operate in?

A. Our main operations are based in Sydney and we also operate in Canberra, Melbourne, Brisbane, Perth, Adelaide, Hobart, Darwin and the Gold Coast. We can organise transport in any location in Australia, as we have affiliates in every state. As a member of the National Limousine Association, we have access to an exclusive and extensive international network of chauffeured transport providers.

Q. Do you provide chauffeur only service?

A. Yes: We can supply drivers only.

Q. When should I book transport with The Limousine Line?

A. Our service is based on Pre-bookings. The sooner your transfer is confirmed, the better the chance of obtaining your vehicle of choice. We understand last minute changes may arise, we recommend you provide at least 3 hours’ notice. Reservations changes made within 1 hour cannot be guaranteed a chauffeur.
For Airport Transfers: We recommend that you book your ground transport when your flight details are confirmed.
For Special Occasions, such as weddings, we recommend a 2 month window.

Q. How do I get a quote for a service?

A. You can request a quote for a service by submitting our online quote form or by phoning us on 0412DRIVER (0412 374837). Our helpful staff will provide a quote for single or multiple vehicle bookings, any special requests or needs you have and any return journey details or additional journey pickups and drop-offs.

Q. Does The Limousine Line provide seating for children?

A. Yes. The Limousine Line has Australian Standards Child Restraints for children aged 0-7 years. We can provide baby seats, capsules, boosters or you can use your own. Please pre-arrange your requirements when booking.  Please refer to The Limousine Line’s terms and conditions

Q. What payment methods do you accept and when is the charge made?

We accept payment by direct bank deposit, credit card, cash, Cabcharge or cheque as per the following conditions: When booking, we will request your credit card details (Visa, Mastercard, American Express, Diners). Your card details will be held as security on your reservation. Charges will be made upon completion of your request. You have the option to pay by cash or Cabcharge upon transfer. Cheques and Direct Bank Deposit are also accepted as payment, if received no less than 3 working days before pick up date. When paying by cash, Cabcharge or cheque, credit card security is still required, but no charge will be made to your card on successful transfer of money.

Q. When will my credit card be charged?

A. The Limousine Line will charge your credit card after your trip has been completed, if not paid directly to the driver; in the event of a “no show”; or if there is additional waiting time incurred. Some vehicles may require a deposit. Please refer to The Limousine Line’s terms and conditions

Q. How much waiting time do you include?

A. Each scheduled pickup includes courtesy waiting period as outlined below:

  • 10 minutes for regular pickups from residential, office locations and train stations
  • 25 minutes for Domestic Airport pickups from actual flight arrival time
  • 45 minutes for International Airport pickups from actual flight arrival time

If passengers are arriving on different flights, then the waiting time starts after the first flight lands. Alternatively you can request a suitable time for group pickup when booking. Please refer to The Limousine Line’s terms and conditions

Q. Will I be charged waiting time if my flight is delayed?

A. No! The Limousine Line staff monitor your flight to ensure that your driver will be there when your flight arrives. Waiting time is calculated from actual flight arrival

Q. Where do I meet my driver for pick up?

A. The Limousine Line chauffeurs will be waiting for you in the arrivals hall at the Domestic Airport, at the closest escalators to the arrival gate when no luggage is involved, or at the appropriate luggage carousel when you have luggage. For international flights, the normal meeting spot is at the appropriate Customs Exit. Alternatively we can arrange to meet you at a particular location if preferred. The chauffeur will sms you with further instructions and will hold a sign with the passenger, group or company name; alternatively you can specify what sign is to appear.

If you do not see your driver, we request you call our Operations Manager on 0411 211400 or for international travellers +61 411 211400 before leaving the airport. If you leave the pickup point without calling The Limousine Line, you will be liable to pay the full trip cost. Please refer to The Limousine Line’s terms and conditions

Q. What is the minimum time when hiring an “as-directed

A. The minimum hire time is 2 hours. After that, you are charged in 15 minute increments. Discounts are provided for hirings of more than 6 hours. Hirings outside of the Sydney Metro Area incur return charges.

Q. If I place a reservation for a period of 4 hours but realize after pick up that I require less time, will I be charged for the full 4 hours?

A. The Limousine will only charge you for the time used, however, a minimum of 2 hours is required. Please refer to The Limousine Line’s terms and conditions

Q. What is the luggage capacity of your vehicles?

A. Please be aware that our limousines and sedans may not fit luggage for 4 people or those with lots of luggage. It is not possible to store the luggage between seats. For those with lots of luggage, we would recommend one of our luxury people movers. Let us know if you require help in transporting your luggage.

Please check the fleet section of our website for vehicle luggage capacities.

Q. What do we do if we are not sure what time we will be finished?

A. Make a tentative time and then give us at least 1 hour notice before you wish to leave. Drivers are at pickup before booking time and are happy to wait if you are delayed.