Our Commitment to Privacy
The privacy and security of your personal information is a high priority for The Limousine Line. We are committed to uphold your privacy in accordance with State and Commonwealth Privacy Acts, and requirements of the NSW Fair Trading legislation.
The Limousine Line provides personal and group chauffeured transport in Sydney and major cities in Australia. It specialises in luxury transport services to corporate, personal and VIPs. We have relationships with customers to whom we provide chauffeured transportation services. As part of these customer relationships, we collect information necessary to book customers, to provide the services they have selected, to administer their accounts, and to offer related or additional products and services from our organisation.
The Limousine Line Privacy Policy Statement applies only to our Australian customers and to visitors to our web site. Protecting your privacy is important to us. We hope the following information will help you understand how The Limousine Line collects, uses and safeguards your personal information on our web site.
Information We Collect
When requesting a quote or filling in contact details on our site, as appropriate, you may be asked:
- Name
- Email address
- Street address
- Home, Work and Mobile Phone
- Company Name
- All details of your booking (pickup time, location, drop off location, etc
You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
– To deliver the service to you and to process transactions.
– To personalise your experience (your information helps us to better respond to your individual needs)
– To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
– To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
– To process transactions
– To send periodic emails
– To administer a contest, promotion, survey or other site feature
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
The email address you provide for booking information may be used to
– send you information and updates pertaining to your booking request
– Occasional company news, updates, related product or service information or marketing offers from The Limousine Line
– service notifications related to your accounts
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Our policy is only to use your personal information for these purposes
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Disclosure of any information to third parties
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Our drivers and affiliates are professional drivers with many years of experiences in providing the highest levels of service and discretion. Please rest assured that your personal information; itinerary and any commercially sensitive information will be safe guarded.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Payments and transactions
We may use your personally identifiable information in order to respond to your queries and requests and to manage transactions such as credit card payments for any services that you order from us or any of our affiliates and service suppliers.
At this time, credit card details cannot be entered online. A customer service representative of The Limousine Line will make contact with you for this information. Your credit card or billing account details are only retained for the purpose of handling that individual transaction.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. The Limousine Line reserves the right to charge a fee for searching for, and providing access to your information on a per request basis. Please send an email to bookings@limousineline.com.au .
Tracking Activity on Our Web Site
When you browse limousineline.com.au and have not registered for any online service from The Limousine Line, you browse anonymously. Personally identifiable information – such as your name, address, phone number, and email address – is not collected as you browse.
However, we track how our site is used by both anonymous visitors and our registered customers.
One way we track is by using a small string of text that is sent to your browser known as a “cookie.” Cookies collect information that includes the server your computer is logged onto, your browser type (for example, Firefox or Internet Explorer), and whether you responded to a The Limousine Line banner ad from outside our site or through an e-mail link. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your e-mail address or any other personally identifiable information. Please note that accepting cookies is required if you want to view personal or confidential information online, because they are essential for site administration and security.
Changes to the Privacy Policy
As is required, from time to time, The Limousine Line reserves the right to amend this Privacy Policy, to conform to the law and as maybe needed to conduct its business. Such changes will be shown on The Limousine Line website. The posting of the changes on The Limousine Line website shall at all times be deemed to be sufficient notice of any change to this policy and the terms of which it forms a part of.
This Privacy Policy applies to the information which is collected by The Limousine Line for the purposes of operating its business. The Limousine Line and its agents shall not be held responsible for any information that you reveal to it or for the privacy practices of websites that are not operated by The Limousine Line.
This policy was last modified on March 20th, 2014
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Your Consent
You acknowledge and accept that your use of this website indicates your acceptance of these Terms and Conditions and the Privacy Statement.
Governing Law
This notice and the information on this site and all matters relating thereto are governed by and are to be construed according to the laws applicable in the State of New South Wales, Commonwealth of Australia. The parties irrevocably submit to the non-exclusive jurisdiction of the Courts of New South Wales, Australia and the courts of appeal from them for determining any dispute concerning these Terms of Use.
Questions & Feedback
The Limousine Line welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us at bookings@limousineline.com.au .