No-Show Policy

For all transfers, a full 100% cancellation fee will be charged in the event of a “no show”.

Cannot Find Driver at Pickup Point

Please have your contact mobile on to receive a sms from your driver. If a customer cannot locate the driver at the pre-determined pickup point, the customer must not leave that point before calling The Limousine Line on 0411 211400. The Limousine Line will attempt to connect the customer with the allocated driver or make alternate arrangements. If the customer leaves the pickup point without calling The Limousine Line, the customer will be liable to pay the full trip cost.

Customer Not at Pickup Point

Please have your contact mobile on to receive a sms from your driver. If a customer is not at the pre-determined pickup point at the pickup time and does not contact the driver or The Limousine Line within the courtesy waiting period (see the ‘Waiting Time and Charges’ section) the driver will call The Limousine Line, which will then attempt to contact the customer on the customer’s designated contact number. If such contact does not result in prompt pickup of the customer, then The Limousine Line will release the vehicle and driver from the relevant booking and the customer will be liable for the full trip cost.

Customer No Show after Authorised Waiting Time

If a customer has authorised and agreed to pay a waiting fee prior to pickup, the driver will wait up to 1 hour in addition to the agreed waiting time. If at the end of this waiting time The Limousine Line or the allocated driver have not made contact with the customer then The Limousine Line will attempt to contact

the customer on the customer’s designated contact number, depending on the nature of the Service booked. If such contact does not result in prompt pickup of the customer, then The Limousine Line will release the vehicle and driver from the relevant booking and customer will be liable for the full trip cost plus the waiting time.

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